This Privacy Policy describes how [EbiVerse LLC and CationGhana Ltd] (“we,” “us,” or “our”) collects, uses, and shares personal information collected from individuals (“you” or “your”) who book tours with us or visit our website. By booking a tour with us or using our website, you agree to the terms of this Privacy Policy.
Information We Collect:
- Personal Information: When you book a tour with us, we may collect personal information such as your name, contact details, billing information, and any other information necessary to process your booking.
- Booking Details: We may collect information related to your tour booking, including tour preferences, travel dates, and special requests.
- Website Usage: When you visit our website, we may collect information about your device, browser, IP address, and browsing behavior using cookies and similar technologies.
How We Use Your Information:
- Booking and Service Delivery: We use the information collected to process your tour booking, communicate with you about your booking, and provide the services you have requested.
- Customer Support: We may use your information to respond to your inquiries, address any concerns, and provide customer support services.
- Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, special offers, and updates about our tours and services.
- Analytics and Improvement: We may use website usage information to analyze trends, monitor the performance of our website, and improve our services and user experience.
Information Sharing and Disclosure:
- Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, tour operators, and marketing agencies.
- Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as court orders or subpoenas.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, subject to the terms of this Privacy Policy.
Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights:
- Access and Correction: You have the right to access and correct any inaccuracies in your personal information held by us.
- Data Portability: You may request a copy of your personal information in a commonly used format for transfer to another organization.
- Withdrawal of Consent: You may withdraw your consent for the processing of your personal information at any time, although this may affect our ability to provide certain services to you.
- Deletion: You may request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy: Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
Changes to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for updates.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at legal@ghanacation.com
15YB Agostino Neto Road
Airport Residential Area
Accra- Ghana